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Why are GP practices working differently?

GP practices are open but the pandemic is not over. In south east London there are still thousands of people getting Covid-19, with hundreds in intensive care. GP practices
worked hard to stay open and treat people throughout the Covid lockdowns and continue to do so. To protect everyone, we must maintain safe infection control and minimise unnecessary physical contact.

How are practices working now?
So that the people with greatest need are seen first; and so we don’t ask people to travel and come into contact with unwell and infectious people, you will be assessed to decide who needs:

to be seen in person by one of the team
a phone consultation
a video consultation
help from a community pharmacy or another health service

How can I contact my GP?
You can contact your GP practice on the phone, but if you are able to and if your
practice offers it, the best thing to do is to fill out an online form on the practice
website. You will then be contacted with the best appointment for you.

If you need help with minor injuries at any time or urgent care when your GP
practice or pharmacy is closed visit or dial 111. 111 can also book out
of hours appointments.

You can access NHS 111, contact your practice and get your Covid Pass using the
NHS App. Search NHS App in your app store.

Why do receptionists ask personal questions?
GP reception staff are skilled professionals and ask questions to make sure you see
the right person at the right time and treat all information confidentially. If you
don’t want to speak on the phone, where possible fill in an online form on the
practice website.

I wanted to see my GP, so why am I seeing someone else?
Many GP practices now include a range of professionals like nurses and paramedics. This means you can often be seen more quickly and not need to be seen by lots of
different people.

Where else can I get help?
Always dial 999 in a life-threatening emergency.

Visit for advice on common symptoms and a list of local services or
speak to your community pharmacist first for advice on minor illnesses

Please be kind
GPs and hospitals are under enormous pressure, but we are open and here if needed. Please continue to be kind to our staff, socially distance where possible and wear a face mask in healthcare settings.

Abuse of our staff is never acceptable. The NHS Constitution is clear that violence, or the causing of nuisance or disturbance on NHS premises may result in prosecution or people being refused access to NHS services.

Urgent mental health support 24/7 crisis lines

Every mental health trust in London has put in place a 24/7 crisis line for people of all ages - children, young people and adults. The lines which are free to call can provide advice to those in a crisis. These crisis lines are supported by trained mental health advisors 365 days a year.

The number for Bexley, Bromley & Greenwich is 0800 330 8590

Digital Accelerator: Helping patients with severe mental illness live better for longer.

Patients with severe mental illness (SMI) tend to have a lower life expectancy than the general population. This is owing to mental health factors as well as physical and lifestyle factors.

The Digital Accelerator project aims to address this issue by improving access to frontline services and information.

Mind in Bexley, in partnership with South East London CCG, have put together a program of groups and activities that patients with SMI and their carers can access. 

The Digital Accelerator program includes:

  • A new face-to-face monthly peer-led forum launched as part of Mind in Bexley’s existing Recovery College
  • A quarterly webinar created in partnership with GPs and other local services, scheduled for November.
  • Research into the experience of diagnosis and treatment of SMI patients in the Bexley area.
  • A Digital Health Champion skills training program which provides one-to-one training for patients wanting to use technology to meet their health needs better.

More information about the Project is available here.

Telegraph News

Dr Simona Malone and Dr Kosta Manis have been giving vulnerable household patients their second covid vaccine jab.



Self referral MSK service for more information or to refer please visit our noticeboard here

Mental health support for more information and how to self refer please visit our noticeboard here

Type 2 diabetes is serious. Find out your risk today. (from home, in only 2 mins!) Take the 2 minute quiz here

Flu information 2020-21

Please call your Surgery on 020 8303 1127 to book your Flu vaccination.

People who are eligible for the NHS flu vaccine this year include:

  • those aged 65 and over
  • those aged 6 months to 64 with a long-term health condition
  • children aged 2 to 3 (on 31 August 2019) via their GP practice
  • school children in years reception, 1, 2, 3, 4, 5 and 6 (given via school)
  • pregnant women
  • health and social care workers
  • carers
  • People living with someone who’s at high risk from Coronavirus (on the NHS shielded patient list)


Who can have the shingles vaccine?

You're eligible for the shingles vaccine if you're aged 70 or 78 years old.

In addition, anyone who was previously eligible (born on or after 2 September 1942) but missed out on their shingles vaccination remains eligible until their 80th birthday.

When you're eligible, you can have the shingles vaccination at any time of year.

The shingles vaccine is not available on the NHS to anyone aged 80 and over because it seems to be less effective in this age group. Find out if you are eligible for a free shingles vaccine here

Smoking during Covid-19


“Bexley Stop Smoking Service is available to anyone who wants to stop smoking and who has a Bexley GP. They provide free, friendly and effective practical support as well as offering the full range of evidence-based smoking cessation medications. They also advise on vaping and can direct you to local Vape Shops.

For more information visit or call them on 0800 783 2514”


Think you have measles?

Measles: How to Stay Safe 

Download our new weight loss leaflet from our weight loss section

Evening and weekend appointments now available - please see our Appointments section (Extended hours)

New Text Service introduced - please see Patient Care Messaging


Health News from the BBC and the NHS

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